Organizations are the core unit in Brandwise. For brands, they let you share access with your team. For agencies, they keep clients separate.
Subscriptions are tied to organizations, not user accounts. You can invite unlimited team members at no extra cost. Each new organization requires its own subscription.
What Each Organization Includes
Its own inbox (comments, DMs, email, live chat)
Analytics dashboard
AI Knowledge Base
Smart Labels & Automations
Team members & permissions
Subscription & billing
Creating a New Organization
Click your organization name in the top-left corner
Select Create new from the dropdown
Enter a name (required), optionally add a website URL and logo (PNG/JPEG, min 256x256px, max 2MB)
Optionally invite team members by email
Click Continue
After creating the org, connect your social media accounts to start syncing data.
Inviting Team Members
Go to Settings > Members > Users
Click Invite User
Enter their email and select a role
They'll receive an invite link. If they don't have a Brandwise account yet, they'll be prompted to create one.
Roles & Permissions
Brandwise has three roles:
Owner — full access to everything. Cannot be invited; only the account creator is the owner.
Admin — full access by default, but individual permissions can be adjusted
Member — limited access based on permissions you assign
Available Permissions
View / Manage Comments & DMs
View / Manage Email Inbox
View / Manage Live Chat Inbox
Manage Connected Pages
Manage Integrations
Manage Organization Settings
Manage Billing
Manage Shopify Refunds
"View" permissions let members see data without taking actions. "Manage" permissions allow full read/write access.
Switching Between Organizations
Click your organization name in the top-left corner to see all organizations you belong to and switch between them.