In addition to our AI moderation, the Keyword Blacklist allows you to automatically hide comments containing specific words or phrases that violate your brand’s community guidelines. This helps proactively block toxic, offensive, or spam content before it reaches your audience.
The Keyword Blacklist is your manual override to block phrases that you know are problematic, even if AI moderation is also enabled.
Adding Keywords to your Blacklist
To add new blacklist keywords:
Navigate to the Automations page, click Add Keyword(s) in the Blacklist panel
In the popup window, enter your keywords. You can enter one keyword per line or separate multiple keywords with commas.
Select which social media accounts the keyword will apply to
Examples:
scam
don't buy this
refund now