Brandwise

This will guide you through how our social inbox works and what each comment status/filter means.

Social Inbox Overview

Learn how to customize our comment moderation to fit your brand's needs

Customizing Comment Moderation

Learn how to automatically categorize incoming messages using our AI-powered Smart Labels feature

Creating & Managing Smart Labels

Learn how to automatically translate foreign comments/DMs and translate your outgoing replies

Translating Comments & DMs

Automatically hide comments based on keywords

Keyword Blacklist

Automatically track orders, process refunds, address changes, and more.

Connecting and Using the Shopify Integration

Alec Corum

Learn how to manage comments, DMs, emails, and live chat across all your channels

Managing Comments, DMs, and Emails

Find answers and get help from Intercom Support and Community Experts

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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