Brandwise

This will guide you through how our social inbox works and what each comment status/filter means.

Social Inbox Overview

Learn how to customize our comment moderation to fit your brand's needs

Customizing Comment Moderation

Learn how to automatically categorize incoming messages using our AI-powered Smart Labels feature

Creating & Managing Smart Labels

Learn how to automatically translate foreign comments/DMs and translate your outgoing replies

Translating Comments & DMs

Automatically hide comments based on keywords

Keyword Blacklist

Automatically track orders, process refunds, address changes, and more.

Connecting and Using the Shopify Integration

Alec Corum

Managing Comments, DMs, and Emails

Find answers and get help from Intercom Support and Community Experts

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