Before you can start using our AI to generate replies, you must first upload information to your Knowledge Base. Our AI will then use this information in order to create accurate responses to comments.
Uploading Information
On the "AI Assistant" page, you can begin uploading information about your brand. Select "Add Knowledge" and then pick the content type you'd like to upload. We currently support Text and PDFs.
Enter a name for the item you are uploading (the name is only for your reference, it's not used by our AI) and the content you'd like to upload.
Once added to the Knowledge Base, our system will begin processing the content you've uploaded. The content will not be usable by our AI until the status shows as Complete, this typically only takes 20-30 seconds.
Here's a list of content we typically suggest uploading initially:
Landing page(s) text
SOPs from customer service / social media team
Product page text
Shipping & return policies