In the event comments are no longer appearing in your dashboard, here are some steps you can take to troubleshoot:
Ensure your page still appears on the "Accounts" page
Enable Moderation on the page
If you've done both of these and comments still are not appearing, it is likely that Facebook has disabled the connection between your account and our app. This can happen for a variety of reasons:
You recently changed your Facebook/Instagram password
Your Facebook account was temporarily disabled for security reasons
Facebook will occasionally log out accounts on all devices for security purposes, this will break the connection with our app. This happens randomly, but is rare
Reconnect your account:
Go to the Accounts page: https://brandwise.ai/accounts
Click the "Connect account" button
In the popup window, click "Edit previous settings"
Select all pages you had previously linked to our site
After following these steps, your pages will be connected again and comments will appear as you receive them.