Brandwise

This will guide you through how our social inbox works and what each comment status/filter means.

Social Inbox Overview

Learn how to customize our comment moderation to fit your brand's needs

Customizing Comment Moderation

Learn how to automatically categorize incoming messages using our AI-powered Smart Labels feature

Creating & Managing Smart Labels

Learn how to automatically translate foreign comments/DMs and translate your outgoing replies

Translating Comments & DMs

Automatically hide comments based on keywords

Keyword Blacklist

Alec Corum

Learn how to use and manage your social inbox.

Managing Comments & DMs

Find answers and get help from Intercom Support and Community Experts

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