With Brandwise, you have full flexibility on how our AI responds and what it responds to. You can customize your automation settings for each page individually, and even choose which scenarios our AI responds to automatically
Navigate to your AI Assistant page > Settings tab to start setting up reply automations
Start by choosing which scenarios you'd like to automate:
All Comments/DMs: applies to every single comment & DM that you receive
Needs Reply: automate replies/drafts to any comments or DMs that are flagged by our "Needs Reply" status
Smart Labels: automate replies/drafts to certain Smart Labels you've created
Then choose your automation setting:
Auto-draft: our AI will automatically write a draft reply that you can review before sending
Auto-reply: AI will automatically write and send a reply
Fallback Settings
In the event our AI is not confident enough to respond accurately, you can choose what the AI does in this scenario:
Do nothing
Assign to agent: this will automatically assign to a team member so they can personally handle that interaction
Save as draft: this will save the AI draft on that interaction for you to review
Always send: this setting will enable the AI to automatically send the reply, regardless of the low confidence